Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, renewals, and refunds work for paid subscriptions to Focus-OS™. It is part of our Terms of Service. This Policy applies to digital software subscriptions and online services. Because Focus-OS™ is a digital service, there are no physical goods to ship or return.

1. Subscription billing

Paid subscriptions are billed in advance on the billing cycle shown at checkout, such as monthly or yearly. Prices, currency, taxes, trial terms, plan features, and billing intervals are shown before you complete checkout. By subscribing, you authorize us and our payment processor, Stripe, to charge your payment method automatically for each billing period until you cancel.

2. Auto-renewal

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. The renewal amount will be the then-current price for your plan, plus any applicable taxes, unless we have notified you of a pricing change that requires your consent under applicable law. See our Auto-Renewal and Subscription Billing Terms.

3. How to cancel

You may cancel your subscription at any time through your account settings, through the billing portal if available, or by contacting us at support@focus-os.ai. To avoid renewal charges, cancel before the next renewal date. Cancellation normally takes effect at the end of the current paid billing period. After cancellation, you may continue to access paid features until the end of the period you already paid for, unless your account is terminated for violation of our Terms.

4. Refund eligibility

First-time subscription charges may be eligible for a refund if you request it within 7 days of the charge, provided the request is made in good faith and the account has not been suspended or terminated for abuse, fraud, chargeback misuse, or violation of our Terms. Renewal charges are generally not refundable. We do not provide automatic prorated refunds or credits for partial billing periods, unused time, downgrades, or failure to cancel before a renewal date. We may approve refunds in other situations at our discretion, including duplicate charges, clear billing errors, or material service failures.

5. Non-refundable situations

Unless required by law, refunds are generally not available for:

• renewal charges after the subscription has renewed;
• partial months, partial years, or unused time;
• cancellations made after the renewal date;
• accounts suspended or terminated for violating our Terms;
• failure to use the Service after purchasing access;
• dissatisfaction caused by factors outside our reasonable control, including third-party outages, user device issues, or internet connectivity problems.

6. How to request a refund

To request a refund, contact us at support@focus-os.ai and include:

• the email address connected to your account;
• the billing date and amount;
• the reason for the refund request;
• any relevant screenshots or invoice details.

We will review refund requests in a reasonable time. Approved refunds are returned to the original payment method where possible. Your bank, card issuer, or payment provider may take additional time to post the refund.

7. Chargebacks and disputes

If you believe a charge is incorrect, please contact us first so we can review and resolve the issue. Filing a chargeback or payment dispute may result in temporary account restrictions while the dispute is reviewed.

8. Taxes and fees

Taxes, currency conversion fees, bank fees, and payment provider fees may be handled by third parties and may not be refundable unless required by law.

9. Consumer rights

Nothing in this Policy limits any mandatory refund, cancellation, cooling-off, or consumer protection rights that apply to you under the laws of your country or region. If applicable law gives you stronger rights than this Policy, those rights apply.

10. Contact

For cancellation, billing, or refund questions, contact us at: